Payment, Shipping Costs, Return Policy

§ 1 Choice of law, place of fulfilment

German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt principle).

§ 2 Payment

We offer the following payment methods:

Novalnet

PayPal
Credit Card (Visa, Mastercard)
Instant Transfer

Not Novalnet

Prepayment

§ 3 Shipping Cost

We ship our merchandise by DHL, the parcel service of the Deutsche Post.

Shipping costs:

Within Germany insured shipping including track and trace up to 30 kg 6,90 €
Within European Union insured shipping including track and trace up to 30 kg 9,90 €
To Switzerland / Norway insured shipping including track and trace up to 30 kg 19,90 €

§ 4 Return Policy:

You have 14 days to return the item(s) from the date you received it.

If you want to return item(s), please note the following steps:

You will be responsible for paying the shipping costs for returning your item(s).

Please add a copy of your invoice or any proof of purchase to the return shipment.
Once we receive your item(s), we will make an inspection. The item(s) must be unused and in the same condition that you received it. If your return is approved, we will initiate your refund.
If you send back item(s) on our cost, the cost of the return shipment will be deducted from your refund.
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.

§ 5 Happy Camper

We would like to keep our customers happy! If you have any complain, feedback or if you want to return an item, please contact us and together we will work out the best solution possible for you.

§ 6 ODR platform

The European online dispute resolution platform ("ODR platform") will be accessible via the "Your Europe portal" (http://europa.eu/youreurope/citizens/index_en.htm) after the release by the European Commission.